Here At New Age Carpet & Upholstery Cleaning, we understand you may have a few questions before booking, we are fully equipped with a lot of experience in the industry and would love to answer any questions you may have, about carpet cleaning, rug cleaning and upholstery cleaning. We get questions from customers all the time. Below are some of the question we are most frequently asked, but if you have a question that is not listed here, please don't hesitate to contact us.
Q. Are the products you use safe?
A. Yes, we use the Safest line of cleaning products in the world. This allows us to guarantee the highest quality job available, at the same time make sure there is no harm to our customers or technician's. Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.
Q. Do your Technicians have Experience?
A. Yes, our technicians attend courses & seminars, to keep current on the latest in cleaning technologies. All of our Technician's have over 10 years of experience.
Q. Will you remove all my stains?
A. Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber) A stain is a foreign material (soil, liquid, etc.) on the carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated soaked into fiber and has changed or damaged the fiber itself). Some stains may be very difficult or impossible to remove. If we cant remove that stain, then it may not be possible to remove it.
Q. Should I have a stain protector applied after the cleaning?
A. Yes, most carpet & Upholstery manufacturers recommend that you reapply protector after your professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet & Upholstery.
Q. What's your turn over on area rug cleaning?
A. The time it takes to clean your area rug depends on its make, colors, and other factors. Rugs must be tested for color bleed and shrinkage, and the cleaning process depends heavily on these factors, time frame is 1-2 weeks.