New Age Carpet & Upholstery Cleaning is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Your privacy is extremely important to us. The trust placed in us by our customers is essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies nor collect any information, Our Commitment to Privacy: We take customer privacy seriously and do not sell or give out any customer information.

This Privacy Policy describes the collection, use and disclosure policies and procedures that govern “Your” information in connection with your interactions with New Age Carpet & Upholstery Cleaning, doing business as New Age Carpet & Upholstery Cleaning (collectively “We or “Us”). Such interactions include but are not limited to your use of any of our websites (including any live-chat functions on them (collectively, the “Chats”) found and published at www.newagecleaning.ca and such other locations on the internet as made available from time to time by us (the “Website”) and any contact between you and our representatives whether transmitted via the Chats, Website, facsimile, electronic correspondence, phone or in-person (collectively, the “Interactions”). When engaging in any of the Interactions regardless of whether you have purchased our products or retained us for our services (collectively, the “Payable Services”), you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or create information from, your information may be used by us in Canada. The Interactions and Payable Services are collectively defined herein as the “Services”.

This Privacy Policy is in accordance with the Personal Information Protection and Electronic Documents

Act (“PIPEDA”), the federal privacy law for private-sector organizations. We will ensure compliance with PIPEDA, as amended by the Digital Privacy Act (“DPA”). In the event of a conflict between any provision of this Privacy Policy, PIPEDA as amended by the DPA will govern for such provision.

1. Definition of Personal Information

“Personal Information” means any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g., name, title, business address) or information readily available to the public. This includes, but is NOT limited to, your name, contact information, email address and payment information. This Privacy Policy does not cover business contact information or aggregated data from which the identity of an individual cannot be determined. We maintain the right to use business contact information and aggregated data in our discretion.

2. Collection of Personal Information

Any interaction may result in our collection of your Personal Information. New Age Carpet & Upholstery Cleaning collect Personal Information directly from you, or indirectly from third party sources as otherwise permitted by applicable law. We do not knowingly collect Personal Information from children under 18 years old.

• Log Data: Our servers automatically record information (“Log Data”) related to your actions on the Website. Log Data may include information such as your IP address, browser type, internet service provider, date/time stamps, the referring domain, pages visited, products viewed and search terms. Other actions, such as interactions with the Website may be also included in Log Data. Log Data may also be recorded by third party websites.
• Links: The Website may keep track of how you interact with links by redirecting clicks or through other means. We do this to help improve our Services, and to be able to share aggregate click statistics such as how many times a particular link was clicked on. We also use web beacons, tags and pixels to record information about how you browse the Website.
• Cookies: Like many websites, we use “cookie” technology to collect additional Website usage data and to improve our Services, but we do not require cookies for many parts of the Website. A cookie is a small data file that is transferred to your computer’s hard disk. The Website may use both session cookies and persistent cookies to better understand how you interact with our website, to monitor aggregate usage by our users and web traffic routing, and to improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, keep in mind that this may disrupt the Services being provided to you.
• Device Identifiers: When you use a mobile device like a tablet or cell phone to access our Website, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to your device.
• E-Mail and Chat: You may decide to send us Personal Information in an e-mail message or via the Chats. Before you can interact with our representatives via the Chats, you will be asked to provide your e-mail address.
• Third Party Services: We use a variety of services hosted by third parties to help provide our Services, and to help us understand the use of our website, such as Google Analytics. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

3. How We Use Your Information

In addition to some of the specific uses of Personal Information we describe in this Privacy Policy, we may use such information or share such information to:

1. establish, maintain, and manage client relations with you so that we may provide you with the products and services that have been requested.
2. provide personalized content and information to you and others, which could include promotional emails, online ads, opportunities presented by other organizations and additional products or services that we determine may be of interest to you or other forms of marketing (you can choose not to receive any electronic marketing communication communications from us by clicking the Unsubscribe” function contained in all of our electronic communications or by emailing info@newagecleaning.ca
3. conduct customer satisfaction surveys and provide customer service to you.
4. develop and test new products or services and features and improve our level of service.
5. provide service notifications.
6. monitor metrics such as total number of visitors, traffic, and demographic patterns.
7. process payments for our Payable Services upon your authorization.
8. diagnose or fix technology problems; and
9. such other purposes consistent with these objectives and as may be permitted or required by applicable law.

Information about you and your use of the Services may be aggregated with other information in ways that do not personally identify you or constitute personally identifiable information. This type of aggregated or statistical information may be used by us to improve the quality of the Services or for other purposes that we may deem appropriate.

4. Who we share Your Information with

We may share your Personal Information:

• amongst our affiliated companies.
• with our employees, contractors, and business partners, to the extent required for them to provide the services you have requested or for the Purposes described in this Privacy Policy.
• with unaffiliated service providers with whom we may subcontract with, including warehouses, website hosting companies, fulfillment companies, payment processing companies, and other third-party service providers; and
• with government agencies and law enforcement officials, when required to do so to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.